FAQ

Frequently Asked Questions

1. How long does it take to process my order?

All orders are processed within 1–3 business days of being placed. You will receive a confirmation email once your order is on its way.

2. How long will delivery take?

After your order ships, delivery typically takes 7–15 business days. Please note that delivery times may vary slightly depending on your location and carrier conditions.

3. How much does shipping cost?

We offer a simple, affordable flat-rate shipping of just $4.99 on every order — no matter how much you buy!

4. Can I track my order?

Yes! Once your order has shipped, you will receive a tracking number via email. You can use that number to monitor your shipment’s progress directly with the carrier.

5. What is your return policy?

We want you to love what you ordered. If you’re not completely satisfied, please contact our support team within 14 days of receiving your order and we’ll work with you to make it right. Items must be unworn, unwashed, and in their original condition.

6. Is it safe to enter my payment information on your site?

Absolutely. Our store uses industry-standard SSL encryption to protect your personal and payment information. We never store your full card details, and all transactions are processed through secure, trusted payment gateways.

7. What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover, as well as other secure payment options available at checkout.

8. How do I contact customer support?

Our friendly support team is happy to help! You can reach us by email at ambeaujarvinen239@hotmail.com or by phone at 641-942-6143. We aim to respond within 1 business day.